Chase Bank in 822 Delta Avenue

Customer Reviews about Chase Bank:

• ★ ☆ ☆ ☆ ☆
  They wasted 30 mins of my time to tell me that they couldn't help me with a notary. Pro tip: if you need a notary, go to a legal office, not a bank. If you have a Chase account, don't bother seeking help at this location. No one is there to let know how long you'll need to wait or ask what type of help you need. The counter seemed great, the office help was aggravating.
  By Heather Boyco, September 02, 2017
• ★ ☆ ☆ ☆ ☆
  PERSISTENTLY UNPROFESSIONAL and INFERIOR CUSTOMER SERVICE from one employee undermines the strengths and efforts of the majority of staff. This is most unfortunate. I have been a loyal and happy Chase customer for in excess of 10 years, and have frequented several branches throughout this time owing to my changing business mobility. At each branch, I have received nothing less than stellar customer service and have had very pleasant interactions with staff. Over the past year, as my business location changed once more, I have found the Delta Ave. location to be most convenient. Actually, Chase locations with a drive-through facility are best-suited for my needs due to a physical disability. Unfortunately, however, over the past 4-5 months, I have had the misfortune of encountering "Amanda" each time I use the branch's drive- through facility. "Amanda" makes my banking a wholly unpleasant and needlessly stressful affair. Amanda is persistently rude, apparently lacking the ability to engage in professional amenities such as a welcoming greeting, "Please, and "Thank you". Dictating, directing, and general lack of helpfulness seem to be her preferred communication and demeanor. My last encounter with Amanda left me so rattled that I vowed to drive out of my way to an alternative location for my future Chase banking. Again, this is most unfortunate... and unnecessary. My suggestion for the Delta Ave. Branch is to re-train Amanda if this is possible, and replace her expeditiously if she is not re-trainable. Amanda is undermining your otherwise stellar performance as a team. Your weak link is costing you present business and referrals. Additionally, negative reviews are exponential in their effect.
  By Malcolm Crawley, October 30, 2016

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